The Nigerian Communications Commission (NCC) has directed all Telecoms Operators to give a 14-day grace period for subscribers to exhaust their remaining data after the 30 days expiration period.
Hellen Obi made this known on Thursday at the consumers’ conversation forum in Minna, Niger state, on behalf of the Executive Vice Chairman NCC, Professor Umar Danbata.
The forum was organized by the NCC to sensitise consumers on the need to follow the right channel in resolving issues with their service providers.
The NCC also advised the consumers that if their complaints are not solved by their network provider they can call NCC on their toll-free line, 622, and lay their complaints, assuring them that the commission will take up the matter and resolve it, including asking the service provider to compensate the subscriber.
She said: “NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over.”
“The commission which is the independent regulatory authority for the telecommunications industry in Nigeria declared year 2017 as NCC year of the telecom consumer in recognition of the importance of the consumer to the phenomenal growth and development in the telecoms sector.
“The year of telecom consumer, which was formally launched by NCC executive vice chairman/CEO, Danbata, is in tandem with the 8-point agenda of the commission aimed to protect, educate, and empower consumers towards ensuring sustainable growth and further development in the telecom sector.”